Residential recurring plans (weekly, bi-weekly, monthly) continue until cancelled under Section 6. Commercial and Airbnb contracts run for the term stated in the service agreement and renew according to that agreement unless notice is given.

Commercial and Airbnb clients may request after-hours, evening, or weekend service. Such times must be confirmed in writing and may carry different rates.

We may assign different trained cleaners from visit to visit unless a dedicated-team arrangement is agreed in writing.

Every home and workplace is different. A quote lets us confirm the size of the space, the type of clean you need (regular, deep, move-out, post-renovation, office, or Airbnb turnover), and any extras such as ovens, inside windows, or laundry. That way you know the price before we arrive, there are no surprises on the day, and we can schedule the right amount of time and staff for the job.

Request a quote at info@firstmaid.ca or 226-500-4275 and we will reply with a clear estimate.

We prepare each quote from the details you give us: the size of the property, its current condition, how often you want service, how we will access the space, and the tasks you select.

That estimate is our planned price for the scope we discussed. First visits, heavily soiled areas, construction dust, high-traffic commercial sites, or rushed Airbnb turnovers may need a short review when we arrive. If the job is different from what was quoted, we will re-quote before work begins so you can approve the updated price.

Send your address, square footage (if you know it), service type, and any extras to info@firstmaid.ca

• Provide safe, reasonable access at the booked time (adult present, lockbox, key, fob, smart-lock code, or property-manager instructions).

• Secure valuables, cash, jewellery, firearms, medications, confidential documents, and sensitive business records.

• Disclose pets, alarms, cameras, fragile items, hazardous materials, and any contagious illness on site.

• Clear floors and surfaces enough that we can clean without moving large piles of belongings or inventory.

• Supply working water, electricity, and climate control appropriate for the season.

• Tell us in advance about allergies, preferred products, restricted areas, or surfaces that must not be cleaned.



In addition to these, as a Commercial Customer, you are also responsible for:

• Designate a site contact or property manager and keep access instructions current.

• Ensure alarm codes, elevator access, and after-hours entry procedures are accurate.

• Remove or secure confidential client files, computer equipment, and cash drawers as needed.

• Advise us of any construction, renovation, or pest-control activity that affects the clean.

Yes. Please tell us as soon as you can so we can free the time for another client.

Residential:

• More than 24 hours’ notice: no fee. We will reschedule at no charge.

Inside 24 hours: 50% of the booked amount, or a $70 minimum, whichever is greater.

• Same-day cancel after the team is on the way, lock-out, or no-show: 100% of the booked amount.

• Recurring clients can skip or move a visit with 24 hours’ notice. Two last-minute cancels in 60 days may end the recurring rate.



Commercial:

• Unless your service agreement says otherwise, we need at least 48 hours’ notice.

• Same-day commercial cancellations or lock-outs may be charged at the full visit rate.

• Ending a commercial contract early follows the notice period and any early-termination terms in your signed agreement.



Airbnb / short-term rentals:

• Change or cancel as soon as the guest schedule changes.

• If we arrive and guests have not left, or we cannot enter, a trip / 50% of the booked amount may apply and the clean will be rescheduled.

• Hosts remain responsible for platform penalties or guest complaints caused by late checkout or access issues outside our control.



Weather:

• If we postpone for ice storms, extreme cold, or other unsafe travel, there is no fee. Email info@firstmaid.ca or call 226-500-4275 to cancel or reschedule.

Email info@firstmaid.ca within 24 hours of the visit (or by the next business morning for overnight commercial cleans). Tell us which booked areas need attention and include photos if you can.

If the work was on your booked checklist or commercial / Airbnb scope, we will return once, at no charge, on a date we both agree.



The guarantee does not cover:

• tasks that were not booked

• wear, stains, or damage that were already there

• pet hair or traffic soil that comes back after we leave

• work we could not reach because of clutter or inventory

• results after someone else re-cleans the area

• issues caused by late guest checkout on short-term rentals.

  
  

Call 226-500-4275 if you need help sending the details.